Frequently Asked Questions

You can book via our official website or by phone.

If you’re not sure about dates, guests, or room type yet, please feel free to reach out.

We will do our best to accommodate changes, so please contact us as early as possible.

Depending on where you booked (official website vs. travel site), the change procedure may differ.

Standard check-in is 3:00 PM and check-out is 10:00 AM.

In principle, we may not be able to accommodate these requests.

If you contact us in advance, we can advise what is possible. Late check-out may incur an additional fee.

Yes. Please contact us if your arrival time changes.

For dinner-included plans, the final start time may apply, so please reach out early.

Yes, we can store luggage at the front desk.

Please keep valuables and fragile items with you.

We accept cash, PayPay, and major credit cards.

Accepted brands and payment methods may change. Please ask at the front desk for the latest details.

As a general rule, cancellation fees apply from 7 days before your stay.

Please confirm the conditions shown at booking or in your reservation confirmation.

Yes, we have parking for guests.

If you are arriving by large vehicle or bus, please contact us in advance.

It may be available depending on equipment and conditions. Please contact us in advance.

Please see the Access page for major routes and guidance.

Go to Access

As a general rule, dinner is served in two sittings: 6:00 PM and 7:30 PM.
Breakfast is served in three sittings: 7:00 AM, 7:30 AM, and 8:00 AM.

We will confirm the details with you at check-in.

We will do our best within reasonable limits. Please inform us in advance.

For severe allergies, we will consult with you and prioritize safety.

Yes. We offer either a children’s set meal or a meal similar to the adult menu.

If you have a preference, please contact us in advance.

Please see the Hot Springs page for details.

Go to Hot Springs

Please use the towels provided in your room.

If you need extra towels, please ask the front desk.

Room facilities vary by room type. Amenities are available near the front desk.

Go to Rooms

Yes, Wi‑Fi is available within the hotel.

Signal strength may vary depending on location and congestion.

Smoking is not permitted in non-smoking areas or rooms.

Please use the designated area near the lobby entrance.

We are sorry, but we do not have laundry or dry-cleaning facilities on site.

Yes, families with children are welcome.

Child rates and whether bedding/meals are included depend on the plan and your input. If unsure, please contact us.

We have two universal (accessible) rooms.

Please contact us in advance with your needs (steps, bathroom support, wheelchair use, etc.).

Pet policies depend on the plan.

Please book a plan that states “Pets allowed”.

If you believe you lost an item, please contact us as soon as possible.